Shipping
DELIVERY
Subject to stock availability and volumes ordered, dispatch will normally be within 1-3 working days. Please note, if you require a Saturday delivery or require receipt of good urgently please contact us and we can arrange this for you subject to additional shipping fees as per our courier costs.
Deliveries outside the UK may incur additional charges such as local taxes, VAT and/or Duty for which you are responsible and will be payable by you via customs. If you are not sure if extra charges are applicable to you, please contact us. Please also note that if you are outwith the UK or EU, you will need to check whether there is a requirement for additional paperwork to support the importing of these Cosmetic products into your Country. We are more than happy to assist you with this process but any fees arising from such documentation, you will be responsible for paying. We will not be responsible for goods being declined at Customs due to lack of appropriate paperwork so please check before placing an order on our website.
DAMAGED GOODS
Orli undergo a product quality check before orders are dispatched. However, if you receive damaged goods, you must inform us immediately via email to office@ishandicraft.com within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.
Returns
RETURNS POLICY
Please contact us if you would like to discuss returning any products.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur. You have 14 days from date of purchase to apply for a refund.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
COMPLAINTS
If you have any complaints about our products or service, please send us an email to ffice@handicraft.com